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Back to Home Page>> Frequently Asked Questions Regarding Help Line (Public Grievance and Readdresal) Q:How do I contact CMC 24-Hour HELPLINE? A: Dial 08194-221588 Q: How to lodge a Complaint in CMC? A: There are Three methods two lodge complaint in CMC 1. By Phone Dial 08194-221588 2. Online registration through www.chitradurgacity.gov.in 3. Paper Form Q:Who will answer the phone? A: 3 persons in each shift will be working round the clock will answer the HELPLINE telephones. Q: How can they help? A: The HELPLINE staff will listen to your grievance carefully and asks the details like complaint location, complainant name, telephone number, email address and HELPLINE staff will give you a complaint number. Q: What next, after registering the complaint? A: As soon as complaint is registered in HELPLINE, it will be communicated to the concerned field staff who immediately responded to the citizens. Q: I have two complaints in my ward. Can I register both the complaints at a time? A: You can register both the complaints at a time. But HELPLINE Staff will give you two separate complaint number to refer your both the complaint. Q: In there any time limit to dial HELPLINE ? A: No. Helpline works round-the-clock. Q: What type of complaints can be registered at HELPLINE? A:Complaints related to civil amenities like Water supply, Under ground drainage cleaning, Road repair , Pothole filling ,Street lights, Removal of garbage and Carcass of stray dogs/pigs can be registered at Help Line. Q:How to know the status of my Complaint? A:You can contact Helpline to know the status of your complaint by stating the Complaint Number given at the time of registration of the complaint by the HELPLINE staff or You can view the status of the Complaint online by providing the Complaint Reg. No. through www.chitradurgacity.gov.in Q: How much time it will take to solve my grievance? A: HELPLINE staff will be responsive to public complaints with the sense of urgency and ensure that no complaint remained unattended for more than 24 hours. Minor complaints are solved with in 30 min flat time. In case any complaint remains unattended for more than 24 hours, the complainant will be definitely informed about reasons for delay and the time required attending the same
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This Page is Managed by : Office Manager,Chitradurga CMC. Website Designed and Maintained by : K.Suresh,Senior Programmer ,Chitradurga CMC Mobile:9880170557 |